Terms & Conditions
These are our terms and conditions. Please read them with care.
All of our credit and debit card transactions are processed using SAGEPAY. SAGEPAY is an approved payments solution provider for most major banks or financial institutions such as Ulsterbank, Allied Irish Bank, Bank Of Ireland and Loyds. All card numbers are encrypted in using 128 bit encryption. This information is not kept or passed on to us.
As part of our commitment irishgroomer.ie offer a fast and efficient delivery service using recognised registered and traceable couriers. Orders received by 4pm will be shipped the same day free of charge within Ireland ( including Northern Ireland) This includes heavy items.
UK Delivery & EU Delivery
Deliveries to European countries & the UK will normally be made via road courier and will be charged according to product size and weight. This will be added at checkout. Care must be taken to ensure that the destination address is provided accurately, and that the destination country and postal code is submitted in order that the correct freight can be quoted, and on acceptance charged to the order. For specific delivery charges of your item or to your country, please contact us for a quote at irishgroomer.ie
Cancellation/Cooling Off Period
7-DAY, 100% SATISFACTION GUARANTEE – as per the distance selling regulations, Irishgroomer.ie offers a cancellation period of 7 working days, beginning the day after you receive the goods, during which you have the right to cancel your order and receive a full reimbursement of all money paid. In order to do this, you must provide notice of cancellation in writing and it must be posted or emailed to our stated business address within the cancellation period. Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item ordered is faulty. The 7 day cancellation/cooling off period commences on date of invoice.
14-DAY, 100% SATISFACTION GUARANTEE – if for any reason whatsoever, you are not completely satisfied with the item you have bought after the cancellation period expires – simply return it in new condition within 14 days and we will exchange it, or you can choose something else, or give you a full refund excluding delivery costs, no questions. Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty. The 14 day period commences on invoice date.
Please note that warranties are not valid on any item shipped outside of Ireland (including Northern Ireland)
Goods Colours & Colour Reproduction / Website Images
It is regrettable that we are not always able to provide customers with colour-perfect images of our items on the web site. Customers accept that the photographs we make available on our website are as accurate as possible but are provided for informational purposes only, in order to give prospective customers a guide.
Website and Catalogue Content
Groomers endeavour to ensure that any content shared with stakeholders is accurate and with purpose. While every care has been taken to ensure descriptions, measurements and prices are accurate we reserve the right to change these at any time.
We reserve the right to publish product reviews, customer feedback and Groomers Expert questions where suitable and we will never share information or questions of a sensitive nature. Customers wishing to remain anonymous may do so. Statutory rights are not affected.
The price you pay will be that specified in the checkout facility on the website. All prices are inclusive of VAT at current Irish rates. To attain vat exempt status , you must be located outside the Republic of Ireland and you must submit your registered VAT number when making your purchase.
Irishgroomer.ie will from time to time offer coupons which may be redeemed against items on the website. Coupons must be redeemed via online orders. Coupons provided as part of our promotional activities have no monetary value.
If you wish to contact us please email us at firstname.lastname@example.org
From Ireland: (0504)43169
From the UK & Northern Ireland- +353 504 43169 or alternatively you can mail us at: